Android Secure Email
Version 1.37.0February 18, 2019
Re-authentication After Password ChangeIn order to ensure greater security and continuous service, we have also improved the process for re-authenticating when your account password has been manually updated on the backend.
Redesigned SettingsSecure Email 1.37.0 now has a lighter and cleaner settings design.
Version 1.36.0January 14, 2019
Enhanced Sync PerformanceThe latest version comes as good news to all the Secure Email users. It contains an important improvement that streamlines the email sync performance.
Version 1.35.1September 21, 2018
Users lose their private encryption keysFixed an issue wich caused users to lose their private keys under certain conditions.
Version 1.35.0September 4, 2018
Removed Computer sync from SettingsRemoved the option to enable or disable Computer sync from Settings > Keystore settings, as the feature was not fully functional.
Changed the name of Duress Wipe to Remote WipeUpdated the name of the feature which lets users remotely wipe their Secure Phone by sending a wipe password to their email account. The feature is now called Remote Wipe Settings and can be under Menu > Settings > Device Administration.
Introduced “UPDATE CACHED PUBLIC KEYS”Added a new feature under Key Management which allows users to easily fetch their contact’s public keys by updating the information, allowing for better communication between peers.
Optimized the use of Security Lock for encrypting/decrypting emailsImproved the user experience for users who want to send or read multiple emails without entering their Security Lock multiple times. On the prompt ENTER SECURITY LOCK OR PASSPHRASE, users can now select a time output, indicating the period for which they intend to use the application without entering an additional Security Lock, the option is set to “Wait until the app is restarted” by default.
Improved and simplified Inbox viewOptimized and decluttered the Inbox view of Secure Email to provide a better user experience. Contacts and Favorites were moved to the Navigation Drawer, leaving only the Inbox view as the main screen in Secure Email’s interface.
Optimized data usage when sending an emailEnhanced the performance of Secure Email, by reducing the data used to send an encrypted email up to seven times, resulting in a smoother user experience.
Users do not receive delivery receipts from more than one recipientFixed an issue which prevented users from receiving delivery receipts from more than one recipient. Users now can request and receive delivery receipts from multiple recipients.
The app crashes after trying to open attachment when the default save path was changed
Secure Email crashes when a user has logged in with two or more accounts and attempts to send an email from Secure ChatFixed an issue which caused app crashes in cases when users with two or more Secure Email accounts tried to send an email to one of their contacts from Secure Chat. Users can now open Secure Chat, select a contact and open the contact details screen, tap on the Secure Email icon and then will be prompted to select one of their Secure Email accounts in order to proceed with sending an email.
Hide sensitive notifications not available for Secure EmailEnabled the hiding of sensitive notifications from the Secure Email application on Secure Phone’s lock screen. Users now have full control over the display of notifications from Phone Settings > Notifications > When device is locked.
Secure Email crashes when a user tries to send an email to support from Secure ChatFixed an issue which prevented users from contacting support from Secure Chat. Users can now seamlessly send feature requests, bug reports or other requests to our support team.
Users prompted to enter Security Lock twice when sending a Log File from Secure ChatFixed an issue which prompted users to enter their Security Lock twice when trying to send a Log File attached from Secure Chat. Users can now send Log Files without having to input an extra password.
Version 1.34.0July 25, 2018
App settings and encryption key backupAdded a new option in Key Management that allows users to back up the app settings and their private key(s).
Revised encryption formatsPartition PGP is now the default format for email encryption, and No HTML format is also available from the drop-down; Inline HTML format option has been removed.
Option to reply without quoting previous messagesAdded an option not to quote the previous messages in the thread when replying.
Secure Chat crashes on attempt to save a contact from Secure Email after changing the language
Inbox not syncing automatically
Version 1.33.0March 1, 2018
Unified contact flow for Secure Email and Secure ChatFrom now on, on attempt to add or edit a contact, Secure Email will redirect you to Secure Chat where all the contact information will be stored.
Manual (instant) lock option addedIn the case of an emergency, users can instantly lock the app using the dedicated button in the navigation drawer.
Introducing Security Lock, one password for app lock and email encryption/decryptionSecurity Lock is a passcode that replaces the Key Word. It allows users to unlock the app, send/read encrypted emails, and access all keys from all their accounts with just one password.
New Contacts UIAll Secure Email contacts are now presented in one tab. The “Account Contacts” tab has been removed due to new contact flow.
Change account name option removedThe Account Settings has been decluttered by removing the Change account name option. Provided the user has changed their account name, it would be reverted to their account username after updating to the new version.
Secure Email backup optimizationPublic keys are no longer included in the Secure Email backups. If lost they will be downloaded in the next email exchange.
Changed default sync settings configurationTo reduce data consumption, the default “Download background content” values have been changed to Always, Only Wi-Fi. To adjust them, go to Account settings > Synchronisation settings > Background content download.
View password option added on the Lock screenTap the eye icon next to your Security Lock to reveal it.
Excessive background data consumption when reconnecting to mobile networksFixed an issue that caused Secure Email to consume an excess amount of data when reconnecting to a mobile network in background mode.
Email details displayed in the status barThe sender’s name and email subject are no longer shown in the status bar when a new email is received on Secure Phone. To eliminate the risk of exposing sensitive information, now only the new email notification icon is displayed.
“The server is unreachable. Please try again later” error when navigating from Inbox RulesUsers would get an error when trying to navigate from an empty Inbox Rules screen to any other one.
Key loss after updateUpdating from v1.32.0 to v1.32.1 would at times result in losing the account’s private and all cached keys.
Suggested contact gets duplicatedWhen adding an email recipient, some contacts would be listed twice in the Suggested Contacts list.
Cannot set a contact photo using the cameraWhen setting a contact photo using the camera, the new image would flash briefly and then disappear.
Tapping Manage Public Keys button crashes the appTapping the Manage Public Keys button would at times cause the app to crash.
Cannot log in when the device language is set to TurkishFixed an issue with Turkish localization which prevented users from logging in to the app and sending/receiving emails.
Version 1.32.0 (330)July 6, 2017
Device Contacts missing after updating to Secure Email 1.32.0After updating to Secure Email 1.32.0 device Contacts were not listed in the Contacts list. Fixed.
Version 1.32.0July 6, 2017
Contacts UI changes• The new way to access the contact details and delete options is by long pressing on a contact in the contact list.
• Added a Delete icon to the Edit Contact screen.
• Updated the warning message when deleting a contact.
• Removed the Middle Name and Nickname fields from the Contact Details to simplify and shorten the editing process.
Default email view changed“Thread” is now the default interface view when launching app for the first time. All messages from all folders are displayed in the Inbox, including Sent and Draft. Messages are sorted in date order, with the most recent shown in full detail. Tapping on the Delete button in a thread deletes the entire thread.
Inbox UI redesign• Added three tabs under the action menu in the Inbox screen for quick access to contacts, favorites and Inbox folder that can be open with a swipe or by tapping.
• “Sync contacts at Exchange” has been renamed to “Sync contacts with server”
Email view changeThe “Separated Folders” view has been renamed to “Classic”. The reply number indicator has been removed from the email subject, making it harder to track the email exchange history.
Default sync settings changedNew default account sync settings set to always, to improve performance.
“Move message to Sent Items” ruleset not working correctlyFixed an issue where received emails are displayed as Outgoing instead of Incoming, and the message recipient name is shown instead of the sender if the “Move message to Sent Items” Inbox Rule is set. This also caused delivery receipts to fail.
App functions not workingFixed an issue that caused failure of basic actions such as; mark as read/unread, move, delete. This occurred after deleting one of the multiple accounts used on the device.
Version 1.31.6June 28, 2017
Fixed message for unreachable serverSecure Email now displays the correct error message when it is not able to connect to a server.
Version 1.31.5June 27, 2017
Reduced bandwidth consumptionSecure Email now uses noticeably less bandwidth to send messages.
Failed to send emails in backgroundFixed an issue that prevented the app from sending emails in background mode.
Version 1.31.3May 9, 2017
New app iconNew icon design for the application.
Speed up email for current usersChanged default settings to speed up the app. Always sync, on. Background download, always. Cache keys, on.
The user can’t log in if their username is registered with capital letters in Secure ManagerFixed an issue where usernames consisting of all capital letters were prevented from logging into the app.
The System default language option doesn’t work regarding the requirementsFixed an issue that prevented the app from adopting with the System Default language on Secure Phone.
The HTML formatting is interpreted when decrypting Partition PGP emailsFixed a bug that periodically displayed raw HTML when decrypting emails
The app lock pop-up is triggered without suspending the app after the idle timer is overFixed a bug that triggered the app lock pop-up dialogue box, even though the idle timeout was not exceeded.
Version 1.31.2April 20, 2017
Bug fixesThis update fixes bugs reported since the last release.
Version 1.31.0April 12, 2017
Control untrusted recipient prompt from settingsImproved user control over sending emails to recipients with untrusted keys.
Send email through outboxSpeed improvement for sending encrypted emails with a background check for the recipient’s private key.
Version 1.30.0March 16, 2017
Hide sticky apps icons from notification statusThe app notification icon disappears from the status bar when there is no new email.
Suspended account on-screen notification messageChanged the on-screen notification of account suspension to include information what to do to recover your account.
Version 1.29.0January 18, 2017
Move deleted email to Deleted folder / Hard deleteThe user can now select whether to delete an email permanently or to move it in the “Delete items” folder.
[HTC Sense UI]App crashes when trying to change export key folderChanging the folder for exporting a key works seamlessly.
Version 1.27.10October 25, 2016
Reply/Reply all usability adjustments
Add new languages to Secure Email
Advanced notification settings
Users are fetching wrong version of Secure email – 1.26.21
Folder can not be accessed from “All Folders”
ANR after trying to reply or write a mail
After every refreshing of Inbox it’s fetching all emails (duplicate)
Extreme notification is not working when camera is disabled from Device Policy
Version 1.26.xSeptember 1, 2016
Adding Autodiscover SRV
Set custom picture for a contact
Show contact avatar in folder review email list and message details
Email autosuggest when composing email
User profile image upload and settings structure update
SecureSync related updates
Exported key from OWA does not work in AMC
Can`t import keys and settings
App crash after installing
After update App crash
User cannot login in Secure email
App crash after taping on contacts and account settings
App crash after tap on account settings
[Samsung s3]Sending encrypted email when there is no internet connection are not saved in encrypted format
crash after secure email updating and launching
No internet connection message
After login received response that user inActive
Version 1.25.xJuly 16, 2016
Configurable passphrase/key word thresholds
Select folders to sync setting update and email sync setting update
Hide original sender email when forwarding setting
Select folders to be shown in navigation drawer
inbox email sorting rules
Crash after signing up 2 accounts and trying to launch app.
Alternative email. Can’t set or update email
Android 6.* Extreme notifications don’t work
Mails sent from Drafts, send empty and not encrypted
After user try to log in – app crashing
Retention policy is not reflected in the app
Version 1.24.xApril 1, 2016
Improving email sending logic with Cached mode
Inbox filter/search update
Contact synchronization settings update
Alternative Sign up email logic update
Extreme notification mode
Secure email redesign
Crash after creating new contact
Doesn`t shown alert about invalid passphrase or key word while changing passphrase
Can`t login on account that have messages in the inbox
Weird behavior on contacts tab
Autodownload attachments feature doesn’t work.
Drafts should be deleted after successfull sending.
Crash when you try to send a letter from Contacts.
Change API link for Login action.
Focus doesn’t set in Body after reply
Search by categories doesn’t work.
Two similar instances of email appear in status bar.
Version 1.23.xOctober 30, 2015
Device side received confirmation and key management usability improvements
Secure email usability improvements based on end user feedback
Android 6 doze mode whitelist
Please combine options “Sync Contacts” and “Sync to exchange”
Doesn`t shown contact nickname on the contacts screen
In some case notification in status bar displays incorrect number of emails.
Version 1.22.xOctober 16, 2015
Rate this app
account sign up flow update
Password reset feature
Receive and read receipt
Device contacts interaction update
Inbox sync related settings
In app subscription
unified contact intent
User should be addressed to the inbox folder after sending Forward or Reply message
contacts images should be displayed in contact lists
sqlcipher DB optimization to improve application performance
Update Sqlcipher version for performance improvement
Add different LED colors setting for received notifications
keys get deleted on device reboot
Cached key isn’t used when user tries to send a message to someone without key on server.
There is no possibility to reply on message with vCards.
There is no possibility to Import .zip with keys from OWA
There is no possibility to delete messages.
App crashes on opening ‘Subscription’ screen
Android Secure Chat
Saving Incoming Messages to Secure Vault
Notable Fixes & Improvements
New Look & Feel
Simplified Presence Statuses
Version 2.4.1December 27, 2018
Version 2.4.0December 12, 2018
Seamless connectivitySeveral issues with network connectivity were also addressed. Failure to establish a secure connection, infinite reconnection loop after account password change and a general interruption to network connectivity caused the application to crash. With this update, you will enjoy seamless connectivity, made possible by careful examination of the application behavior in various conditions, as well as optimizing the application’s reconnection algorithm.
Notable fixesSecure Chat 2.4.0 features many notable fixes and improvements.
Version 2.3.2October 29, 2018
Reliable contacts and group chat managementAs a direct result of the revisioned application architecture, contact management has become significantly faster, particularly when browsing, adding and editing contacts.
The same applies to managing group chats – apart from enjoying an overall better stability when using group chats, you will notice a consistent experience viewing and receiving invitations to group chats, as well as managing attendees.
Enhanced application stabilityThe new version of Secure Chat comes packed with major improvements, including enhanced application stability and optimized internal architecture, greatly increasing the overall user experience.
Steady network connectivitySecure Chat v 2.3.2 also provides better network connectivity, ensuring uninterrupted service when you’re particularly low on bandwidth or when trying to establish a secure connection with your contacts.
Version 2.3.1September 4, 2018
Users go offline after being idle for an extended periodAddressed an issue which changed the presence status of idle users from “Online” to “Offline”, which in turn prevented them from receiving notifications. With the new version, idle users are marked as “Away” which allows them to receive notifications and benefit from the full functionality of the application.
Reconnection issues after network interruptionFixed an issue which prevented Secure Chat from establishing a secure connection after a network interruption.
Secure Chat does not resume work in the background after device rebootFixed an issue which prevented users from receiving messages sent during periods where their device was rebooting or turned off. Now users will instantly receive all messages after their device boots up.
Users are not logged out from a device after logging in with the same account on a different deviceFixed an issue which allowed users to log into two different devices with the same Secure Chat account. With the new implementation, the users will be logged out of the first device when they log into the second one.
Version 2.3.0August 8, 2018
Silence the ringer/vibration of incoming callsYou can now quickly mute the device, stopping the sound and vibration during an incoming call, by pressing the Power button or Volume Up/Down keys.
Quickly delete chats from Recent ChatsA long tap on any chat brings up the options to delete it, instead of “Delete contact”.
Faster loginApp improvements allow users to log in much faster.
Cannot establish a secure connectionDue to a delay in updating contacts’ true statuses, offline contacts were sometimes shown as online, and the app couldn’t establish a connection with an offline user.
Conference calls not workingTapping the Add person button during a call would not redirect the user to the contact list from where they select and thus add people to an ongoing call. Fixed!
If the internet connection is interupted during login process, contacts are not loaded
Group Chat invite list not updatedFixed an issue with declined invites not being removed from the admin’s invite list.
Chats listed in Recent Chats after clearing the historyClearing history used to delete all the messages inside the chats, but chat sessions were still listed in the Recent Chats tab. Fixed!
ANR caused by entering Security Lock after updateFixed an issue where entering Security Lock after updating the app from v1.12.4 with Security Password set made Secure Chat unresponsive.
Change Account Password option missing after updateFixed an issue where the Change Account Password option was missing from the app’s Settings after updating from v1.12.4 and Security Password was set.
Offline status after loginFixed an issue with the presence status being set to offline after login, instead of the last status before logout.
Inaccurate unread PTT messages countFixed an issue where an inflated number of unread PTT messages was shown in the notification drawer.
Cannot send emails from the Contact Us formFixed an issue where Secure Email crashed while attempting to send an email from the Secure Chat’s built-in contact form.
ANR caused by updating account passwordFixed an issue with the Secure Phone password management where Secure Chat failed to update the account password if the change was made via Policy Manager or Secure Email. As a result, the user went offline, and any attempt to change the presence status led to an ANR.
Cannot unlock the app after updateFixed an issue where, after updating from v2.1.3 to v2.2.0, the Unlock button was missing from the Lock screen, thus preventing users from unlocking the app.
Not receiving contact requestsFixed an issue with contact requests not being received.
App crashes during reconnection when in backgroundThe app would crash if it lost internet connectivity while in the background. Fixed!
Incorrect prompt for Security Lock upon receiving incoming callsFixed an issue where incoming calls were locked behind Security Lock, and users couldn’t take incoming calls quickly.
Redirecting issueFixed an issue where the app did not return the user to the Contacts tab after contact information had been updated successfully.
Voice services do not start automatically after reboot/restartFixed an issue where the call functionality was not activated automatically after a device reboot, but after entering the Security Lock. Meanwhile, the user was unable to receive calls and missed calls notifications.
Secure Chat crashes on attempt to edit contacts from Secure EmailFixed a crash issue that occurred when a user attempted to edit a contact from the Secure Email contact list, right after they had exit Secure Chat.
Infinite login loopA defect allowed auto-login to be triggered when the device was not connected to the Internet. As a result, if users tried to log into the app when they were not connected to the internet, they got trapped in a login loop. Fixed!
App crash on attempt to update account passwordThe app would crash while attempting to update the account password if it was changed from the device’s settings.
Unhide option missing in group chats’ action menuFixed an issue where the action menu of hidden group chats contained the Hide option, instead of Unhide.
Version 2.2.2May 8, 2018
Error during sending attachments and PTT messagesFixed an issue where, in some cases, PTT messages and media files failed to send and users received an “Error during sending” message.
Wrong presence statusFixed an issue where users were shown as online while they were offline.
Version 2.2.1March 29, 2018
Smoother reconnectionImproved reconnection process when switching between Wi-Fi and mobile data.
Login failureFixed an issue where, in some case, the user was not able to log in after a manual logout.
Error on attempt to open saved attachmentsFixed an issue where trying to open saved PTT messages and media files, received as attachments, returned “Error during transferring.”
Incoming Call screen not coming upFixed an issue where the incoming call screen was not displayed when a call was coming in. The only way for the users to answer or decline a call was to pull down the notification from the top of the screen.
Version 2.2.0March 1, 2018
Unified contact flow for Secure Email and Secure ChatAdding and editing secure contacts can now be done only via the Secure Chat app. When attempting to create or edit a contact in Secure Email, the user is redirected to Secure Chat, where all contact information will be stored. Each new contact added through Secure Email will automatically receive an invitation to connect on Secure Chat, too.
Unified address bookUsers can now add contacts from Secure Email and other email applications to the Secure Chat’s contact list. Еxternal contacts won’t be available to chat with; they can be reached via email using Secure Email.
New contact status iconsIn the Contacts tab, the presence status has been displaced by new icons that indicate Secure Chat existing and pending contacts.
Change Account button removedAs the Secure Chat’s auto-login feature is always enabled and cannot be turned off, to change accounts users have to log out, then log back in with another account. Therefore, the Change Account button has been removed from the Login screen.
“File is not saved” error on attempt to view received filesOn Android devices, users would get an error and could not view received Word, PDF and TXT files although supported.
Message preview reveals message text after clearing the chat historyFixed an issue with the most recent message still being exposed in the message preview (in Recent Chats) after clearing the chat history or when in “Do Not Save History” mode.
Speakerphone Mode not working properlyFixed an issue with the PPT messages being played through the device’s speakers although the Speakerphone Mode was disabled.
Auto-launch after ExitSecure Chat would start automatically after exiting the app using the dedicated button in the navigation drawer.
Forward and Save to Vault options available for cancelled attachmentsFixed an issue with the Save to Vault and Forward options that were incorrectly displayed for attachments which download was canceled. If the file has not been completely transferred, you can only delete it.
Sound problem after switching to active call screen from the notification panelSwitching to the active call screen from the notification panel would make the Secure Connection label disappear. As a result, the microphone got switched off, and the other party couldn’t hear you.
Version 2.1.3December 12, 2017
ANR caused by Add Contact buttonTapping the Add Contact button during re-connection to the Internet would make the app unresponsive.
Version 2.1.2December 5, 2017
Manual login after Security Lock changeThe app will not automatically log the user in after changing their Security Lock.
• On Android devices, the user is redirected to the Login screen with Sign Up and Login options.
• On Secure Phone, the user is redirected to the Login screen where only the username is pre-filled, and they need to enter their account password.
Auto-login always on, Logout button moved to Account SettingsTo bypass logging out Secure Chat users on each update, the auto-login feature is now always enabled. The option has been removed from the Settings menu and can’t be turned off. The Logout button has been moved to Account Settings as it’s usually used when changing accounts.
Improved Set Security Lock processYou can now use the “Done” key on the soft keyboard to trigger the Set Security Lock process.
Better organized chat listEach newly created group chat is positioned at the very top of the Today section in the Recent Chats tab.
Excessive data consumption while establishing OTR sessionIn case of an unstable Internet connection, the OTR session would go in a loop, and this would push the app to consume an excess amount of data.
Hidden contact or chat becomes visible after unlocking the device with the Power buttonLocking the device using the Power button while in a hidden chat would reveal the hidden data on the next device unlock.
Message preview in Recent Chats shows FYEO messagesThe message preview in the Recent Chats tab would show a FEYO message even after its expiration period. The FYEO messages must not exist anywhere after the expiration of the chosen period.
Receivers are able to save FYEO messages to VaultThe “Save to Vault” option shouldn’t be available for received FYEO messages, as they are supposed to be seen by the receiver only.
Wrong ordering in Recent ChatsThe most recent chat sometimes would be incorrectly placed at the bottom of the Recent Chats tab. The chat sessions should be ordered by date, with the most recent one on top.
Group reverts to its former nameFixed an issue where the group name reverted to its former one as soon as the group owner went online.
Duplicate group chatGroup chat at times would be displayed twice in the Recent Chats tab.
Wrong photo on the contact invitationWhen sending a contact invitation, the avatar of the first contact in your contact list would be fetched on it. No picture should be displayed on the invitation until it’s accepted.
New messages not visible in “Do Not Save History” modeIf a new message is received while the app is set to “Do Not Save History” and is working in the background, the user gets a new message notification, but the message itself would not be visible in the chat screen. Fixed!
Edit and Copy options not available for shared contactsFixed an issue with the Copy and Edit options not appearing on long pressing a shared contact.
Share Contact not working in hidden chatsFixed an issue where an attempt to share a contact in a hidden chat would return the user to the Recent Chat tab without sending the v-card.
Forward option not available for shared filesFixed an issue with the Forward option not appearing on long pressing a shared file. It should be available for all shared files except for the files received using the FYEO mode.
Participant kicked from group chat after tapping its nameTapping the group name on the top of the Chat screen would remove the participant from the group chat instead of showing the name. Fixed!
Cannot share files in “Do Not Save History” modeFixed an issue which prevented the files from sending when the “Do Not Save History” mode is applied.
Sending Group Chat invitations fails on network interruptionSending and receiving Group Chat invitations would fail if the app loses internet connectivity.
ANR caused by sluggish return from Settings to ContactsGoing back from Settings to the contact list could be sluggish at times which may result in app unresponsiveness.
Delay in opening the account settingsFetching data from Secure Manager caused the app to become unresponsive for about two seconds which resulted in slow opening the account settings.
ANR caused by tapping Logout on the Unlock screenTrying to log out of app from the Unlock screen caused the app to become unresponsive (ANR).
Send Seen Status settings not saved on exitFixed an issue which prevented the changes made to the Send Seen Status setting from saving on exit.
App crashes while translating the Settings menuSecure Chat would crash on attempt to open the app settings when the Secure Phone language is set to Russian or Spanish.
Sharing files via Secure Chat fails when the app is lockedSharing files via Secure Chat using the Send button in the Secure Phone’s file manager app would fail if Secure Chat is idle.
The PPT status does not update until a message is sentWhen in a chat session, the indication for the other party’s PTT state wouldn’t be updated until a message is sent.
The group owner is shown in the participant list after deleting the groupWhen the group owner deletes the group, he/she is removed from the list of participants in the group chat.
Global FYEO configuration reverts to defaultThe change of the FYEO interval from the global Settings would not be reflected by the app and reverted to default after leaving the configuration screen.
Day of the week / Date mismatchChanging the date in the Device Settings would not honor the day of the week. This resulted in the Day of the week/Date mismatch and incorrect chat timestamps in Recent chats.
Version 2.1.1November 16, 2017
Excessive data consumption while establishing secure connectionIn case of a slow Internet speed, pending messages would constantly be resent when establishing a secure connection. This caused the app to consume excess amounts of data.
Version 2.1.0November 16, 2017
Introducing Security Lock, a unified password for app lock and chat history encryption
New options to save messages and files in an encrypted containerSecure Chat messages and exchanged files can be safely stored and edited in Vault, our new app which combines the functionality of a PIN-protected encrypted data container and a note editor. Available for Secure Phone only.
Cannot modify pending messagesPending text messages cannot be edited. You can copy, forward, and delete them.
Reduced data usageSecure Chat data usage in Idle and Active mode has been reduced by 50% and 10%, respectively.
New options to manage received TTL messagesLong tap on a received TTL message will give you the options to copy, forward, delete and save to Vault.
Long tap on a received TTL media file will give you the options to forward, delete and save to Vault.
Video length and size limitTo reduce data consumption, there is a 25 MB file size limit on shared files. Video messages are now limited to 30 seconds in length.
New options to manage sent FYEO/TTL messagesLong tap on a sent FYEO/TTL text message before the specified time elapses will give you the options to edit, copy, forward, delete and save to Vault.
Long tap on a sent FYEO/TTL media file before the specified time elapses will give you the options to forward, delete and save to Vault.
Received FYEO/TTL messages can be only deleted.
Language localization issueThe app would not automatically set the language based on the language settings of the device. Fixed!
Delay in opening the group chat settingsFixed an issue that caused delay in opening the group chat settings.
No sound while waiting for the other party to pick upFixed: no sound while waiting for the other party to pick up
Video calling activated incorrectlyFixed an issue which caused Video calls to be activated incorrectly by default after enabling the voice calls functionality of Secure Chat 2.0.
Delay in updating Group Chat nameUpdating Group Chat name on all participants’ devices took up to four minutes. Now, the change is applied immediately.
Version 2.0.0September 27, 2017
Voice and video call functionality added to Secure ChatSecure Chat now provides a wider range of encrypted communication features by incorporating voice and video calls and extending its ability with conference calls, group chat, and secure file exchange.
Group chatAdded multi-end to multi-end encrypted Group Chat feature, allowing up to 30 participants.
Active device administrator option removed for Android usersThe option to remotely delete the device data by sending a wipe message has been removed in the Android version of Secure Chat. From now on, if the app is installed on an Android device the wipe message will erase only the app data (history and attachments). This change does not affect the Secure Phone users; a wipe message to a Secure Phone user erases the device data.
Consolidated contactsFavourite contacts are no longer presented in a separate tab. All contacts are now listed in the Contacts tab.
Secure Chat crashes after restoring chat historyRestoring a deleted chat history with Secure Backup would cause Secure Chat to crash. Fixed.
Duplicate Push-to-Talk messagesPush to Talk messages would be sent twice if the message was recorded using the button in the Recent Chats tab, and the maximum 15-second length was reached. Fixed.
Incorrect contacts statusesThe contacts statuses incorrectly show as online when there’s no internet connection.
Obstructed display of long text messagesMessage text would at times be obstructed by the send button. Fixed.
LED notification issueLED notification alerts would remain active unless messages were opened from the notification bar. Fixed.
Account Password mismatchThe app failed to log out the user after changing the account password. Fixed!
Version 1.12.5August 15, 2017
Messages cannot be sent or receivedSending and receiving messages would fail if during an established secure connection between two users one of them logs out or loses internet connectivity. Fixed.
Version 1.12.4July 25, 2017
The app crashes on an attempt to record a PTT messageThe app no longer crashes when a user attempts to send a PTT message, right after they have manually logged out and then logged in again.
Version 1.12.3July 21, 2017
Users logged out in cases of connection interruptionSecure Chat users are no longer logged out of the application in case of disruption in network connectivity. Before, when the connection was lost, the app was misled to think that the user’s аccount password had been changed and for security reasons, a log out followed.
Version 1.12.2July 14, 2017
Long nicknames obstruct confirmation buttons and notification countersLong nicknames would obstruct the Accept and Decline buttons when receiving a connection request; Having contacts with long nicknames in the Recent Chat tab would prevent you from seeing the notification counter for new messages.
Version 1.12.1July 3, 2017
Contact status issueContacts’ statuses would change (offline/online) without any apparent reason; offline users would appear as online, and vice versa.
Incorrect user status displayedUser status incorrectly displayed as offline although the account status is online and there’s no connection error.
Status mismatchRecent tab and Chat screen would display different presence statuses of users.
Version 1.12.0June 29, 2017
New message status descriptionsThe app now shows a more descriptive message delivery status in P2P chats; pending, delivered, and seen.
Improved contact searchContacts can now be found by searching for an email address.
UI text changeThe text “Close the app” has been changed to “Exit.”
Contacts UI/UX Improvements• The new way to access the Edit and Delete options is by long pressing on the contact in the contact list.
• Added a Delete icon to the Edit Contact screen.
• Updated the warning message when deleting a contact.
• Removed the Middle Name and Nickname fields from the Edit Contact screen.
Еnhanced TTL configurationTime-To-Live is now separated from For Your Eyes Only. Chat history is only saved when both TTL and FYEO are set to off.
Improvements to Push-to-Talk functionalityPTT messages can be cancelled by sliding left when recording. The size indicator has been removed from messages for a cleaner appearance.
Subscription options display on Secure Phone.On Secure Phone, subscriptions are managed globally, and shouldn’t display within the app. Fixed.
Duplicate Push-to-Talk messagesPush to Talk messages would be sent twice if maximum 15 second length was reached. Fixed.
App crashes when receiving filesReceiving multiple files caused a crash. Fixed.
Resend of undelivered PTT messages failsPush-To-Talk messages that fail to be received due to an interruption to network connectivity, remain unsent on the device of origin, after the network is restored. Fixed.
Delay in reactivating accountAn issue caused delays in suspending, and reactivating accounts after a subscription payment. Fixed
Long nicknames obstruct confirmation buttonsLong nicknames would at times obstruct the Accept and Decline buttons. Fixed.
Problem changing nicknameAn issue that prevented nicknames from being changed in Account settings. Fixed.
Logout on network interruptionAn interruption to network connectivity caused the application to logout. Fixed.
Subscription errorSubscriptions purchased through Google Play were cancelled after the app trial period expired. Fixed.
Version 1.11.5May 30, 2017
New app iconThe Secure Chat icon now has a new look!
Secure Chat does not display profile picturesFixed an issue that prevented profile pictures from being fetched from the server.
User log out on network outage.Fixed an issue that caused the app to log out if network connectivity was disrupted.
Cannot delete chat historyFixed an issue with the chat history not being deleted after closing the app when the “Do Not Save History” mode is selected.
Secure Chat crashes after backup is restoredSecure Phone instance of Secure Chat would crash once, after a Secure Backup restoration of chat history.
New contacts caused app to become unstableFixed issue that caused app to crash when adding server side contacts with profile pictures.
Version 1.11.4April 10, 2017
Close app and Log-out functionality. Disable log-out in Auto-login modeImproved auto-login logic:
• The option to log out from the app is no longer available when auto-login is enabled. Instead, there is an option to close the application.
• If auto-login is disabled, the user has the options to log out from the app or close it.
Version 1.11.3March 21, 2017
Hide sticky apps icons from notification statusThe app notification icon now disappears from the status bar when there are no pending notifications.
Version 1.11.1February 7, 2017
Bug fixes and performance improvementWe’ve made performance improvements and bug fixes.
Hidden chat is accessed directly after device unlockFixed an issue in which the application showed a hidden chat without asking for a PIN when the user locks the phone while the hidden chat is active (on screen). Now, if a user opens a hidden chat and locks the phone, after unlocking the device they will be taken to the Recent Chat tab, and the hidden chat will not be visible.
Hide Chat option must not be available for hidden contactFixed an issue where the “Hidden chat” option was still available for already hidden chats.
Version 1.11.0January 31, 2017
Shared Media Folder – per conversation folder and in-app folderCompletely reorganized folder structure for saving attachments. All files that have been shared within a conversation are stored in a separate folder, which is directly accessed from the chat screen. All the sent and received through Secure Email files are stored in the “Shared Media and Files” folder in the Account Settings.
Mute / Disable Notifications for a Particular Chat.This feature allows the user to disable notifications for a particular conversation for a preset interval from one hour to three days, or for an unlimited period until the Unmute option is selected.
Hiding Chat from Action button also hides contactA correctly working “hiding” mechanism: when the user selects the option to hide a conversation, the contact they chat with remains visible in the contact list.
Reset PIN for hidden chat does not delete chat history from DBWhen resetting the PIN code, all hidden conversations and contacts are deleted.
Vibrate on incoming message option overrides device settingsThe notifications work correctly.
Version 1.10.0December 20, 2016
Clear my account history for a specific periodSecure Chat provides options to delete the chat history prior to a specific date or for a specific period.
Hide / Unhide contacts from the Contact ListThe user can hide/unhide contacts by entering a four-digit PIN code. Аll messages with a hidden contact are automatically covered from the chat history, as well as all the group chats when at least one of the contacts in the chat is hidden. The messages can be opened only with the user’s PIN code.
Clear History per conversationThe chat history with a contact can be quickly deleted from the conversation screen.
Hide / Unhide conversation from the Recent Chats list.Secure Chat allows the user to hide and unhide a conversation by entering a four-digit PIN code.
Search per conversationThe user can perform searches in all messages within a conversation, as the searched text is highlighted and marked with bold in the message itself.
Secure chat – Optimise battery usageThe application uses four times less battery when in background mode. There’s also an improvement in battery consumption in active mode.
Version 1.9.6October 25, 2016
Terminated account is not automatically logged out from the app
Wrong response from server when connection is not available
Favorites Contact can not be removed
Version 1.9.5September 27, 2016
Send attachments in the offline mode
Search by article name or article body text in Help
Improved first login tips without sign in
“Encrypted messages only” does not work regarding the requirements
[Secure Phone] App crashes opening Account Settings
User should not be able to send empty messages
[ Android 6+ ] Check verification of existing app in the white list (Snackbar timing)
Version 1.9.0September 1, 2016
BB – Android chat issues
Make browsing dure history in the chat more smoothly
Wrong synchronization of sent messages
Needs changes of GUI in Navigation bar
Save Profile photo on Server
Avatar for contact does not applied on Contact list
Version 1.6.xDecember 18, 2015
User should be able to watch recorded video via custom camera before sending
Version 1.3.xNovember 12, 2015
App is crashed after file removing
App is crashed after contact adding
App is crashed after minimizing
Reconnection pattern works after logout
OTR should be set automatically when user sends file
Text colour should be updated for not sent messages
‘Connection error’ pop-up should be hidden when ‘Enter security password’ pop-up appears
‘Connection error’ message is displayed when invalid login is used
Version 1.2.xOctober 9, 2015
User may delete sent files
User May Creat Account From The App
User Should Receive Email Notifications Regarding New Messages When User Is Offline.
User Should Be Addressed To The Chat With This Unread Message After Tapping On The Chat Message In The Status Bar
User Should Be Able To Resend Failed Messages and Files
User May Edit Sent Message
Improve Reconnection Logic
Add Possibility To Auto – Accept Files
New Setting “Allow Only Encrypted Messages”
Please disable button with attachments, in case if opponent can`t receive or disable this feature
Pictures Preview In The File Manager
Compress Video and Photo Quality
Secure Chat doesn’t work with bluetooth hands-free
PTT message shouldn’t be played automatically when DND mode is set
After switching between Wi-Fi networks user forced to be reconnected.
S6. Contact name isn’t saved in Contact.apk
Status in status bar and in roster of another user doesn’t change in case when device went to idle.
Cm 10.2.1 HTC M7 (4.3.1). It’s impossible to attach video and send it
There is no bubble with new message in status bar in case when user A added user B to contact list.
Samsung S3. There wasn’t auto-login to app after reboot phone.
[Intermittent] Blinking Tick and Cross after accepting file
Walky – Talky mode doesn`t works
[Intermittent] Connection error after brand new installation of the app
[Intermittent] Doesn’t reconnect for a some time, after offline mode
In offline mode, shown online users in the contact list
Chat screen. Shown incorrect status of the user, after drop connection
Need to make wipe for secure phone with help of policy manager (need to add broadcast)
Version 1.1.1December 20, 2018
Password validation error
Confirming the Security Lock
Cancel import of files in Vault results in files with size 0 bytes
Version 1.1.0August 2, 2018
Create/Upload files in Vault
Wipe is not triggered after 10 failed security lock attempts
Security Lock keyboard is not scrambled
Version 2.5.1January 1, 1970
Policy Manager crashes on sync with disabled White Label
Improved Recovery Update
Version 2.5.0November 8, 2018
Quick actions for Secure VaultNow you can easily make photos and videos using the quick actions from the dashboard and save them to Secure Vault.
Introducing Password AdvisorThe new version of Secure OS, 2.5.0, introduces Password Advisor, a standalone application to help you securely store and easily manage all your secure passwords in one place, as well as gain insights about your device protection and security features.
Version 2.4.1October 23, 2018
Integrated stability with Secure ChatGood news for the Google Nexus 5X users – we have improved the integrated stability between Secure OS and Secure Chat, ensuring responsiveness and stability when receiving text messages in For Your Eyes Only (FYEO) and Time to Live (TTL) modes.
Accounts don’t get Secure apps updates
Version 2.4.0August 29, 2018
New toggle to enable/disable Dashboard in SASIn the SAS, a new toggle on the Update Account screen allows admins to enable or disable the Dashboard launcher view.
Simplified enrollment using a single passwordWe’ve simplified and speeded up the device enrollment process by combining the Lock Screen password and the encryption one. During the enrollment, users are now required to set only their Lock Screen PIN/ password, which will be used for also device encryption.
Introducing Dashboard, a new widget-based home screen for quick access to the phone’s most used apps and featuresDashboard is the Secure Phone’s new default widget-based home screen that provides one-tap access to the phone’s most used applications and a high-level overview of important notifications .
Secure SIM activation during enrollmentWe are now offering activation codes for SIM cards that allows distributors to activate SIM cards during the device enrollment. This eliminates the need for SIM pre-activations in Secure Manager and enables distributors to activate customers faster.
Simplified password managementAll passwords used across the device can now be changed from the Settings menu:
• The options to change the Encryption, Lock Screen, and Wipe passwords are grouped under Setting > Security.
• The option to change the account password is in Settings > My Аccount.
Consistent Change password flowThe change password flow is now consistent for all passwords across the device – the Lock Screen, the Encryption, and the Wipe password.
Unresponsive Lock screen after entering Incognito Mode five consecutive timesFixed an issue where the Lock Screen became unresponsive after entering Incognito Mode five consecutive times by applying four identical characters instead of the actual Screen Lock PIN/Password.
Device wipe caused by shared max failed attempts number between the encryption and account passwordsFixed an issue where the maximum number of failed account password attempts was shared between the account and the encryption passwords. This triggered the device wipе before the user exceeded the maximum number of failed encryption password attempts.
Settings crash on tapping Continue with an empty password fieldTaping the keyboard’s Continue button, thus confirming an empty “enter current password” field, would make the Device settings to crash.
“No internet connection” error on syncFixed an issue that prevented the device from connecting and synchronizing to SAS when the traffic limit was reached.
Auto-update account password fails in Secure ChatFixed an issue where Secure Manager failed to update the account password and auto-log the user in Secure Chat with the newly-generated password. Instead, the app attempted to login the user using the old password and returned “Invalid Credentials” error.
Version 2.3.2May 28, 2018
Slow file transfer on Secure ChatFixed a slow file transfer issue on Secure Chat caused by missing permissions.
Version 2.3.1March 21, 2018
Added support for HTC M9 subset modelsSecure OS can now be installed on HTC M9 subset models.
Version 2.3.0March 6, 2018
Policy info added to SettingsThe Settings menu has been re-arranged to include account details and information about the available hardware functionality and installed applications on the device.
No reboot on Duress password changeActivating and changing your Duress password no longer requires a reboot.
Quick Settings access disabled from lock screenThe Quick Settings menu is no longer accessible when the device is locked.
SAS connectivity status indicator always visibleТhe SAS connectivity status indicator remains in the status bar at all times, except when in Incognito Mode.
Status screen shown in Incognito ModeAn empty status screen would be displayed in Incognito Mode if the SIM card is removed and then inserted back.
Settings app crashes on tapping Data UsageTapping on Data Usage when there is no SIM card would cause the Settings app to crash.
Emergency Center displayed in Incognito ModeFixed an issue with the Emergency Center appearing in Incognito Mode when the device is unlocked with four identical characters.
Cannot attach photo, Send button missingFixed an issue of Send button missing when you try to attach, for the first time (after enrollment), a newly taken photo to a chat.
Skewed wallpaper in Incognito ModeFixed an issue with the wallpaper being skewed after entering Incognito Mode from the Emergency Center.
Tapping HTC M8 Wallpapers button disrupts launcherFixed the “Secure Phone Launcher has stopped” error, which sometimes occurred after tapping the Wallpapers button on HTC M8.
Version 2.2.1January 3, 2018
No Internet connection after reboot from Incognito ModeAfter rebooting the device while in Incognito Mode, the network connection would not be automatically enabled. To recover the Internet connection users, needed to activate and then exit Incognito Mode.
Secure Email removes accounts after exiting Incognito ModeAfter exiting Incognito Mode, Secure Email users who are logged in to multiple accounts would be logged out, and then logged in with their primary account only; the others would disappear.
Version 2.2.0December 19, 2017
Incognito Mode quick activation using four identical charactersEntering any combination of four identical letters or numbers or drawing a diagonal on the Unlock Device Screen will get the device directly into Incognito mode. Users whose current unlock PIN/password consist of all identical numbers/letters can use all the rest possible combinations of identical characters to enter Incognito Mode.
Introducing Emergency Center, one place for quick access to advanced security features in critical situationsSwipe up from the bottom of any home screen to access Emergency Center from where you can initiate wipe or enter Incognito Mode.
User-configurable screen timeoutUsers can now set their screen timeout from Settings > Device > Lock screen > Device Security.
Increased user control over Duress WipeIn case Duress Wipe is enabled in SAS, users can set up their Duress Wipe password from the device and trigger the feature from both the Decryption and Unlock screens.
Authentication using Security Lock on account password changeUpdating the account password no longer affects the Secure app’s login process. Now, the new password is broadcasted from the Policy Manager app to the apps, and the user needs to enter only the app’s Security Lock.
Improved power monitoringThe estimated battery time remaining is now shown in the Battery widget on the Status screen. Also, tapping the CPU widget opens the Recent Activities screen.
Downloading backups fails on cellular networkFixed an issue that prevented backups from being downloaded on cellular data.
Policy Manager crashes upon syncWhen the mobile data limit was almost reached, the Policy Manager app would crash upon sync and cause a device reset.
App disappears on attempt to combine it into a folderTrying to combine apps into a folder on the home screen would make the one you dragged to disappear from the launcher, leaving you with no option to open it.
Sync error after disabling Automatic date & time and updatingA sync error would appear after disabling the Automatic date & time option and updating the OS. Then, an incorrect date would be shown.
Version 2.1.3(IMSI)August 29, 2018
IMSI-Catcher Detector’s Autostart not workingFixed an issue with the IMSI-Cather Detector not being launched automatically on boot even though the Autostart option is enabled.
Version 2.1.0 (IMSI)October 3, 2017
Improved status notifications in IMSI-Catcher DetectorThe app no longer displays red or yellow alerts when idle or in the process of obtaining status information for neighboring cell towers. Now, the app status is correctly shown as “Idle/Loading.”
Version 2.1.0September 27, 2017
Support for new device addedSecure OS 2.1.0 is now compatible with Nexus 5X.
Internet connectivity auto-diagnosticsSecure Phone diagnoses connectivity problems and tries to re-establish the connection without user intervention.
No sound alert when in a risky environmentFixed an issue with the IMSI-Catcher Detector app not playing a sound notification when a nearby unknown or not trusted cell tower is detected.
Version 2.0.1 (Installer)December 14, 2017
Support for Android 7-based HTC M9 devices addedHTC One M9 devices with Android 7.0 can now be flashed with Secure OS.
Version 2.0.1August 3, 2017
Optimized data usageSecure Backup has been optimized for minimal data usage:
• Updated time intervals
• “Use Wi-Fi only” option added; allows users to download and upload backups to SAS only through Wi-Fi
• None of the applications get preselected when making a new backup
Version 2.0.0 (Installer)November 21, 2017
Added support for HTC One M9The new installer makes it easy to install Secure OS on HTC One M9.
Version 2.0.0July 13, 2017
The Secure OS 2.0 installer can be downloaded only through the Secure Administration System (SAS)The update to Secure OS 2.0 can be performed only by Secure Group distributors. Users won’t get Secure OS 2.0 update notifications on their Secure Phone devices. In order to update they need to contact their distributors.
Secure OS 2.0 requires a clean install, the user has to back up all data beforehandSecure OS 2.0 requires a clean install. This means that the device will be wiped, and the new OS will be installed from scratch. Before contacting their distributors to install the new version, Secure Phone users need to back up their data and upload it to the Secure Administration System (SAS) using the built-in Secure Backup application.
Secure Phone with updated Status Screen for better oversight of the performance and security level of the deviceThe Status Screen has a new widget-based design and provides dynamically updated information when launched.
• The Policy Manager, Firewall, and IMSI-Catcher Detector icons have been removed from the phone’s home screen and can now be accessed only through their widgets in the Status Screen. Some of the changes include:
• A widget was added to monitor the storage space on the device.
• New visuals for the battery level and CPU status.
• A “What’s new” dialog was added to guide new users through the key features of the Status Screen
Clearer “Failure” Notifications on Sync with the Secure Administration System (SAS)Users now receive clearer notifications when they attempt to backup/sync data, while the Secure Administration System (SAS), responsible for the sync, is in maintenance.
Updated and more detailed SimLogger screenThe SimLogger screen now shows additional information about the SIM status upon connectivity change and allows users to send a log report to the Secure Group support team.
IMSI-Catcher Detector app on Secure Phone updated with new interface and featuresIMSI-Catcher Detector app updates:
• Automatic load of a live map on opening, visualizing the cell towers within a radius of 300 m
• Better visualization of surrounding threats
• Recurring checks on a predefined time interval
• A button to refresh maps
Secure Backup Now Archives Data from “Secure Pass”Fixed an issue with Secure Backup failing to archive Secure Pass data. The issue normally appeared when backup was performed, right after a “master password” for Secure Pass was set and the app was closed.
Version 1.1.1March 21, 2017
Secure Note crashFixed unexpected crashes on application launch.
Policy manager crashes when left idleFixed unexpected Policy Manager crashes.
Secure note backups cannot be createdSecure Backup is now able to create backup files of notes created in Secure Note.
Version 1.1.0February 16, 2017
Encrypt Secure Pass data sent to Secure BackupThe Secure Backup application archives the encrypted Secure Pass data. To restore it, the user has to enter the Secure Pass master password.
Enrollment launcher – SRV Records ValidationThe SRV error messages have been formulated to be clearer and more user-friendly.
Updated tipsSecure Phone shows tips for using its main features on first boot after enrollment.
IMSI GUI updatesGraphical and user interface updates.
Move password update and reset from Secure Manager to SASThe Password Reset and Password Update actions now take place via SAS instead of Secure Manager. An option to reset the account password is now available in the Policy Manager app. In SAS, a Password Reset switch is added to the account-based settings; it’s available for admins and super admins only.
Network notificationsSecure OS displays information about the Internet connections available for the enrollment process.
Contacts are not restored from Secure BackupFixed issue not restoring deleted contacts that have been backed up with “Secure Backup” app.
Policy manager crashes after swiping pages during syncFixed Policy Manager crashes when swiping between screens during syncing.
No possibility to delete data after disabling/enabling from app listFixed issue not deleting the app data (note files) when disabling Secure Note.
Secure Pass crashes after an old backup restoreFixed Secure Pass crashes when changing the password while restoring an old backup.
Version 2.3.0November 29, 2018
Device wiped right after enrollmentFixed an issue where, in some cases, newly enrolled devices were wiped as soon as they encrypted themselves and showed the intro screen.
Version 2.1.1August 1, 2018
Increased threshold for email warningsEmail notification about a mismatch of installed and allowed application versions is now reduced to cases where the user has not updated to the latest version set in the application policy.
Software policy search is case sensitiveFixed the search in Software policy to be case insensitive so it’s consistent with the behavior across the whole site.
Missing translationsFixed several issues related to missing translations in some of the supported languages.
Version 2.1.0June 26, 2018
New toggle to enable/disable DashboardAdded a toggle in Device Policy to enable/disable the Dashboard, introduced in Secure OS 2.4.0.
“Can Manage Screen Timeout” enabled by defaultBy default, users are able to adjust the lock screen timeout on their devices.
Cannot upload custom appsFixed a manifest file issue that would cause an error when uploading a custom app to SAS.
Version 2.0.0November 14, 2017
New toggle to enable/disable Incognito ModeA new toggle on the Update Account screen allows admins to enable or disable the Incognito Mode, introduced in Secure OS 2.0.
New toggle to enable/disable Emergency CenterA new toggle on the Update Account screen allows admins to enable or disable the Emergency Center feature, introduced in Secure OS 2.0.
Can Manage Screen Timeout toggle addedA new toggle on the Update Account screen allows admins to enable users to change their device lock screen timeout.
New feature: Set retention policyRetention policies can now be assigned to users. The retention policy determines how long emails will be stored in Secure Email folders. To assign a retention policy, go to Manage > Update Account.
New option: Clear SIM Log historyAdded a functionality, which allows users to clear the SIM log history from the Update Account screen.
Quicker and easier way to migrate usersWe’ve re-arranged the screen elements to simplify moving accounts from one Visibility group to another.
Improved settings interactionWhen the “Restrict extraction” slider is enabled, the “Can upload custom apps” slider gets automatically locked and disabled.
Improved “Create Custom Application” templatePreviously, “Create Custom Application” template selected by default the group admin as the assignee. Now, instead of the group admin, it pre-fills the selected account.
Improved logic for creating permission groupsGroup admins can no longer create global permission groups because they cannot view them due to restricted access. Now, when creating a permission group, the admin is obliged to select the Visibility group within which the new subset of group policies can be applied.
Improved pagination of search resultsFor fast and more accurate search results, enter the first 3 letters of a group or account.
Pass expiration intervals in daysThe preset time intervals in the Pass expiration drop-down for Lock screen password and Encryption password are now in days, not seconds.
NFC settings removed from SASAs NFC makes Secure Phone more vulnerable and insecure, it’s no longer possible to use it with our products. Therefore, the NFC enable/disable toggle was removed from SAS.
Personal policies missing from the logFixed an issue with personal policies created for group members not being listed in the group admin log.
No error for exceeded disk limitWhen uploading apps, the group admin would not be notified that the disk limit has been exceeded.
Data usage does not reset when new month startsFixed an issue with data usage not resetting on the last day of the month when the limit was almost reached. Instead, the amount was shown as used in the Traffic statistic for the subsequent month. As a result, SAS was misled that the data limit was exceeded and it cut user connection to the Internet.
Error when changing the lock screen method in SASChanging the lock screen method would result in showing an error in the pinMinSymbols filed.
Blurry icons and fonts on MacFixed an issue with the SAS UI not being correctly displayed on 1320×768 monitors.
Account area sliders not correctly displayedFixed an issue with the sliders in the account area of the Traffic Statistic being cut off.
Version 1.4.0June 27, 2017
Option to filter bug reports addedYou can filter the Device Bug Reports to show All, Open, or Resolved issues.
Version 1.26.0February 12, 2019
Introducing the Idea BoxThe latest version 1.26.0 of our subscription management platform introduces Idea Box, an ideation platform to exchange and vote on ideas.
Bug FixesSecure Manager 1.26.0 features many notable fixes and improvements.
Version 1.25.2January 23, 2019
Marketing ResourcesAfter you are all set with your product placement and pricing, it is time to get to business. Running out of marketing and advertising materials or not being able to locate them quickly are the worst nightmares for any seller.
Minor Bug Fixes and Interface ImprovementsApart from many bug fixes, the user interface and checkout page receive minor improvements, from which fixing an error during the purchasing of a SIM card or a bundle with a SIM card is the most notable one.
Version 1.25.1December 27, 2018
Improved Privacy & Compliance
Add Funds InvoicesAnother major improvement in the new version of Secure Manager is an optimized process of paying the Add Funds invoices.
Version 1.25.0December 18, 2018
Billing CycleBy downloading the report as a CSV spreadsheet, you will now be able to benefit from an additional field called Billing Cycle which allows you to filter the invoices by the period of time between billings.
Version 1.24.4November 27, 2018
Service Renewal NotificationsSecure Manager v 1.24.4 also allows you to receive reliable emailed notifications and reminders for services that require renewal.
Version 1.24.3November 14, 2018
Backend performance optimization and tuningToday, we are happy to announce the release of Secure Manager v 1.24.3. The new release is designed to make everyday tasks in Secure Manager faster and more responsive with stability and performance improvements across the system.
Version 1.24.1October 9, 2018
Domain validation errorsWhen ordering a Secure Pack or Secure Phone subscription service, you will no longer receive an error message saying that the domain you have selected is unavailable when including an at symbol, @, with a username (local part).
Checkout errorsMultiple errors during the ordering and checkout process were also amended to ensure a smooth user experience. We have fixed the password validation form when ordering a Secure BlackBerry subscription service. Now, your shopping cart contents are preserved in case of a password mismatch.
Using voice services with a new domainYou are now able to start using the voice services in Secure Chat application as soon as you order a new domain with your Secure Pack subscription service.
Double reactivationWe have successfully fixed an instance when the system allowed Secure Phone subscription to be reactivated again, while the initial reactivation as being processes. Previously, this resulted in a mismatch between the service billing cycle and the recurring price on the invoice.
Version 1.24.0August 21, 2018
Downloading multiple invoices in a CSV format does not workFixed an issue which prevented users from downloading multiple invoices in a CSV format from “My Invoices”.
Removed the possibility to subscribe to a Secure Manager service via PayPalRemoved this feature as it was creating duplicated payments under certain conditions.
Version 1.23.1August 6, 2018
‘Request to Stock’ does not workFixed an issue of changing SIM status from Blank to Stock in client profiles
Version 1.23.0July 31, 2018
Infrastructure optimizationAddressed general infrastructure optimization and overall health of the system to ensure no unexpected issues will arise in the future. Partners should have an overall smoother experience with the platform.
Version 1.22.0June 27, 2018
Username is case sensitiveFixed an issue which made the username on Secure Manager login page case sensitive.
Version 1.21.0June 5, 2018
Subaccount’s domains not available for selection when changing account emailFixed an issue where the subaccount’s domains were missing from the Domain drop-down and thereby could not be selected when changing the account email.
Subaccounts can view master account`s domains without permissionFixed an issue which allowed subaccounts to view the master account`s domains and choose from them when making an account email change.
Ordering SIM card subscription not working properlyFixed an issue where the Sim Card Number dropdown did not show the stock SIM numbers and thus made ordering a Secure SIM subscription more difficult.
Version 1.20.0May 17, 2018
Email Domain filter not workingFixed an issue that prevented the Secure Phone subscriptions from filtering by domain name.
Next button greyed out when ordering bundlesWhen ordering a Secure Phone Subscription + SIM Subscription bundle, the Next button would appear greyed out although active, misleading users they couldn’t proceed with the purchase.
Validation issues when adding preactivationsFixed validation issues related to Secure Phone and Secure Blackberry preactivations:
• Passwords longer than 30 characters are no longer accepted
• Clearer error message and highlighted email user field if the username already exists
Version 1.19.0April 26, 2018
Email drop-down menu not visible when ordering SIM cardsWhen ordering a SIM card, the Email box would be incorrectly presented as a text field instead of a drop-down list of all available SIM-free Secure BlackBerry subscriptions.
Issue ordering Secure BlackBerry services using preactivationsRight after creation, a Secure BlackBerry preactivation would incorrectly get “Active” status instead of “Stock,” thereby preventing the user from ordering a service using that preactivation.
Version 1.18.0April 12, 2018
Cannot set PGP emails for notificationsFixed an issue where the system didn’t allow email addresses with extensions (TLDs) longer than three letters to be set as “Pending emails.” Thus, users couldn’t receive notifications from Secure Manager on their PGP email addresses. The issue is fixed by increasing the TLD size limit for email validation.
Version 1.17.1April 3, 2018
Cannot reactivate canceled servicesFixed an issue where the reactivation of canceled services failed.
Version 1.17.0March 29, 2018
SIM Status filter not workingFixed an issue with the Sim Cards Management table in which the Status drop-down content was missing. As a result, the user was unable to specify the filtering criteria and get results.
Change Subaccount management action failsFixed an issue which prevented the subaccount of an active SIM service from updating.
Incorrect timing of the domain renewal notificationsFixed an issue with the domain renewals where the next due date was not updated to match the expiry date. As a result, the renewal notifications were not sent at the right time.
Version 1.16.0March 6, 2018
Improved validation for password changeWe’ve updated our password strength validation rules for Secure BlackBerry password change. The new password must be at least 8 characters and it must contain at least one lower-case and one capital letter, as well as one digit.
Secure BlackBerry account email change issueFixed an issue that re-assigned a BlackBerry service to a Secure Manager master profile, after a sub-account changes the email address of a BlackBerry service from their profile in Secure Manager. As a result, the sub-account would lose their service, and the master profile needs to assign it back to the sub-account.
“Apply also for SIM Card” checkbox missingFixed an issue that removed the “Apply also for SIM Card” checkbox when renewing a Secure BlackBerry service.
No description in the domain renewal invoicesThe domain renewal invoices now include more details about the service purchased, including a service description, domain name, and renewal period.
Cart not emptied on pressing browser Back buttonPressing the Back button of your browser, after submitting an order and selecting PayPal as a payment method, will now empty your shopping cart immediately to prevent order duplication. Before, while processing the order, the system would allow the user to re-submit it.
Promotion codes not working correctlyThe promotional codes were conflicted with the Requires option in the promotion configurations which prevented discounts from being applied.
Version 1.15.0January 25, 2018
Slow dashboard graphics load on MacFixed an issue which prevented the dashboard graphics in the Client Area to load quickly on Mac computers. Also, while loading, all menu options on the left side were unresponsive to clicks.
“Email is already in use” error when ordering at once stand-alone and bundled servicesAttempting to order a stand-alone service after a Secure Phone + SIM card bundle had been already added to the cart would return a validation error, although the user associated with the stand-alone service was different.
Incorrect total due amount when applying a credit and upgrading the serviceFixed the method of calculating the total due amount when applying a credit to the invoice and upgrading the service at once. Invoice total due is now calculated as follows: item price + taxes – credit applied.
No error message when deleting visibility groupsFixed a bug, which until now prevented the system from displaying an error message when you delete a visibility group to which active Secure Phone subscriptions were assigned. As a consequence of the deletion, the group members’ statuses in SAS were changed to inactive.
Version 1.14.1January 9, 2018
Cannot change Display NameFixed an issue where the changes of the first and the last name of a Secure Phone subscription, made using the Change Display Name option of the Management Action menu, were not reflected in the system.
Version 1.14.0January 3, 2018
New management action: Terminate a Secure SIMSecure Manager users can now terminate a Secure SIM service from the management panel. If it is linked to another service subscription, both services can be terminated simultaneously.
Version 1.13.0December 5, 2017
New management action: Terminate Secure Phone ServiceThe user can now terminate a Secure Phone service from the management panel. If the invoice for the service is already paid, a refund will be made.
Extended Change Account email formWhen changing the Account Email, the user is now also able to change the Account Password and the Display Name of the service. This is helpful when changing the user of the service. The change applies to all services, except Secure SIM.
Cannot reactivate services from the Management Actions menuFixed an issue which prevented from triggering service reactivation from the Management Аctions menu.
Version 1.12.0November 7, 2017
Access to help articlesIn Secure Manager you can now click Support > Knowledge Base and view all help articles about Secure Manager.
Applying credit to an invoice removed taxesThe taxes in the invoice calculation are no longer removed when applying a credit to the invoice.
SIM Card not visible in the dropdown list during orderingSelecting a SIM card without adding it to the cart would make it unavailable for selection on subsequent attempts to order. Fixed! Now, if a SIM card is not in the shopping cart, it can be selected and ordered.
Version 1.11.0October 17, 2017
Renew/Reactivate Secure Phone subscriptions and linked SIM services at onceLinked SIM services can now be renewed or reactivated during a Secure Phone subscription renewal or reactivation respectively, just by ticking the “Apply also for SIM Card #xxx” box. This new feature is especially useful and time-saving when managing a lot of subscriptions.
Change Account Password failedFixed an issue which prevented the Account Password synchronization with Secure Manager after it had been reset in SAS. The user was able to successfully log into Secure Chat and Secure Email with the new password but could not change it again from the apps.
Version 1.10.0September 5, 2017
New option to activate Secure SIM SubscriptionsA Secure Phone SIM plan can now be activated using a code (coupon) and linked to a Secure Phone subscription. To order a Secure Phone SIM activation code, go to Shop > Secure Phone > Secure Phone SIM Subscription Activation Code > Order Now.
Quicker ordering processTwo additional fields, Retention Policy and Secure Phone User Permission, have been added to the Add to cart flow. Therefore, the user can now fully customize the service/product configuration during the ordering process.
Cannot order Secure BlackbBerry using preactivationThe user would get an error when trying to order Secure BlackBerry using a stock preactivation. Fixed!
Renew/Reactivate options absent from the Management actions menuThe Renew/Reactivate options were absent from the Management actions menu when editing an active service. Fixed!
Failure checking email username uniquenessPreviously, Secure Manager wouldn’t differentiate between upper and lower case characters in the email username. As a result, an identical email could be used for numerous shopping cart items. Now, a validation error “Email is already in use” appears.
Version 1.9.0June 30, 2017
Additional detail on invoiceInvoices now display subaccount usernames for each line item.
Better log viewsFiltered out access denied log entries to better show important information.
Invoice generation failureSecure SIM and Secure BlackBerry subscription renewal fail to generate an invoice. Fixed.
Wrong page redirectionPurchase Secure Knox redirect to Secure Pack shop category. FIxed.
Failure checking email uniquenessAn identical email could be used for numerous shopping cart items. Fixed.
New order creates additional subaccountOrder paid by a credit card adds an unwanted subaccount. Fixed.
Version 1.8.1May 22, 2017
Improved pre-activation processWe’ve modified the “create pre-activation” form to allow pre-activations to be assigned to specific product sub-types.
Change subaccount errorFixed an issue that incorrectly invoked а Visibility Group change when changing the subaccount for a Secure Pack Subscription.
Version 1.8.0May 10, 2017
Remove PF invoicesSimplified the order process by removing proformas. Orders now invoke the immediate creation of invoices.
The suspension email doesn’t provide information about the service.Added details / reason for a service suspension to the Service Suspension Notification email.
New terms in invoicingThe invoice subtype names are changed from “Negative invoice” to “Credit note,” and from “Receipt” to “Payment slip.”
Change the stock SIM termination periodSIM termination period increased from 7 to 45 days.
Locked account labelAdded a red label on top of client profile summary page when the account is locked.
Client profile validationAdded a confirmation dialogue box to change details on the client summary profile.
Batch group pricing addon creates double entriesFixed a bug that created duplicate records.
Secure Phone preactivation users not added to the custom subaccount SP Visibility GroupFixed an issue connected to not applying the custom sub-account “Default Secure Phone Visibility Group” when creating Secure Phone pre-activations.
When ordering a service, the subaccount is not taken from a preactivationFixed an issue when making a purchase for a subaccount, the subaccount is dropped when progressing to the cart screen. Upon order finalization, the service is created without a subaccount.
Incorrectly displayed tax in the credit notes (negative invoices)Fixed a bug where the taxes credits were incorrectly displayed when issuing refunds.
Applying credit to an unpaid invoice could remove taxes under specific circumstances.Fixed a bug not displaying the taxes in the invoice calculation when applying a credit value corresponding to the subtotal of the invoice.
Version 1.7.2April 11, 2017
[UI/UX] – Order table should be ordered by date in adminBased on users feedback, the orders in the Admin area are now sorted by date in descending order by default.
[Admin] – Terminated status for sim doesn’t exists in db.Removed the Expired (Sim Terminated) status for the SIM cards. This status is not available for selection anymore.
More information should be provided when a password reset is requestedThe reset password email provides more detailed information, such as the IP address from which the request was sent, and the time it occurred.
Validation on change password for Secure BBImproved method for password validation when changing the password for the Secure BlackBerry pre-activations.
[Visibility Group] – Client created without visibility groupFixed an issue with the client being created without a Visibility Group. Now, If an email is used as an username, the name of the default Visibility Group is created by replacing the @ symbol and the dots with underscores.
Subaccount does not see master account preactivationsIf a subaccount has permission to “view master account services,” the one can also view the pre-activations from the master account.
Validation on change password for BB preactivationImproved method for password validation when changing the password for the Secure BlackBerry pre-activations.
[Client Area] – Mark all notifications read.The “mark all notifications as read” button in the Client Area now works correctly.
[News feed] – Incorrect news are being displayed to client in the WDS sequence.The news section now shows the latest articles.
SP preactivation is created without visibility groupFixed an issue with a Secure Phone pre-activation being created without a visibility group when the pre-activation is added from a subaccount that doesn’t have a “View-Master SAS Visibility Group” permission.
[client dashboard] – Incorrect suspended Service Count displayedFixed an issue with the widgets in the Client Area dashboard not showing correctly the number of the suspended services.
Version 1.7.0March 30, 2017
[ORDER] – Service last name not correctly validated.Fixed an issue that allowed leading and trailing spaces to be used in the account’s First and Last names when ordering, which caused blocking of the order process.
[Client Dashboard] – Action Buttons text is broken when the page is resized.Fixed an issue with the text of the buttons on the Client Dashboard being cut off when the window is resized.
Version 1.6.0March 15, 2017
[email Template] – Update information about Preactivation delay.Updated the Secure Blackberry pre-activation email message to show the correct expiration period, which is now 90 days.
[visibility Groups] – Visibility group contains foreign language characters.Fixed an issue that allowed non-latin characters to be used in the Visibility Group’s name.
Refunding an Invoice should generate a reverse commission.Revised commission logic so that the Affiliate commission is updated when an invoice by a reseller is refunded partially or fully (the corresponding amount is deducted from the commission).
Version 1.5.1March 1, 2017
[Quality – Support] – When a payment is received and not applied, create an error in the activity log.Improved the system to associate and apply a payment to a cancelled invoice.
Account visibility – add validation codes and pages for account locking and authorizationIn case of suspicious activity, users are sent a security code via email, which they can use to lock their Secure Manager account or authorize a new device through a security code. The account holder needs to enter the code and account credentials in one of the following forms available on the Secure Manager login page:
– Lock account
– Authorize device
Version 1.4.2February 20, 2017
Error 500 When entering new billing contact details in client payment form.Fixed issue with adding a new billing contact when entering a fund or making a check out.
Issue with reactivation of Cancelled secure phoneFixed issue not removing a reactivated Secure Phone/Secure Pack subscription from the suspended group. Now, the reactivated subscription is correctly present only in the active group.
Version 1.4.01February 15, 2017
Admin Dashboard – move old dashboard to new adminA redesigned Admin Dashboard to view all the reports about tickets, orders and who is online (admins and clients).
Login/Register/Forgot Password/Email validationThe email validation and the reset password processes are extended with security codes.
VAT auto validationClients can now provide an EU VAT number, which is instantly and automatically validated. For non-EU VAT / ID number, a new ﬁeld «Company ID» is now available in the Client Area.
Version 1.3.04February 14, 2017
Promo Code having unlimited uses is not appliеd in invoiceFixed issue not reflecting on invoice the Unlimited Promotional Code. Now, when ordering a product with an Unlimited Promotional Code, the discount is properly applied and shown in the invoice.
Incorrect price of service is displayed in commissions reportFixed issue incorrectly displaying Price column in the “Commissions Report” when renewing product with a different billing cycle. Now, the Price column shows the exact price paid by resellers when they purchase the service.
Activating services through Activation codes shows Pending commission in the client’s reportFixed issue in the Commission Report that showed Commission as “pending” when ordering a service with an activation code. In the new version, it is correctly displayed as 0.00. That’s because the service is ordered using an activation code, and the commission for this activation code has been already paid.
Version 1.3.03February 8, 2017
Create connection in user interface betwen Coupon ID and Service createdThis feature will give distributors the ability to tell which of their activation codes are used and the exact services (service ID or service name) they are linked to.
The information is now available in table form in the Client Area under “My Services: Activation Codes”.
Version 1.3.01January 31, 2017
Forbid registration for every sequanceFree access to registration to Secure Manager is now removed. Adding new client accounts will be possible after a consultation with company’s sales team which will conduct the product demos and guidance.
Commission system reworkThe commission system has been adapted to the company partner’s needs and working style and now is percentage-based. This change led to a modification of the Client area: the options to create pricing groups and adding a reseller have been removed from the Client area and from now on these actions will be performed by the Secure Group’s sales team. The pricing groups and commissions will be negotiated with the sales team to ensure that best prices are provided for each client.
General exception handlingAn updated exception handling system for faster support and problem fixing.
Filters view in Comissions table is broken in FirefoxBetter filter visualization in the commission report page for Firefox users.
Date filter in Comissions report is brokenCorrectly working date filtering in the commission report.
Version 1.2.01January 19, 2017
Client Dashboard reworkThe graph on top of the dashboard shows the currently active services and monthly usage of each over the one-year period. In order to better visualize the market trend and reseller’s income, a diagram with the number of past year activations and renewals for each service type (Secure Blackberry, Secure Phone, Secure Pack, SIM) is displayed.
Password validation on SP ordering is brokenThe password validation when ordering a Secure Pack or Secure Phone subscription is now quicker.
Order can be submited with whitespace in start\end of Display Name field for secure balckberryThe orders for Secure Blackberry can be submitted with a whitespace at the beginning/end of the Display Name field entry – a change that eliminates the validation errors when your paste the name in this box.
Clicking on the “Download Statement as a PDF” results in an Error 500The option to download a statement as a PDF file now works flawlessly.
Version 1.1.05December 21, 2016
Automatically buy the domain when the client credit score is goodImproved user experience when buying a domain. The clients with good credit score are now able to buy domains automatically.
Comissions report table does not show records when filtering by ResellerBetter filtering in Commissions Report: the table is filtered by a selected reseller and shows only its services.
“Default” option should be removed from visibility group drop down menuThe default visibility groups are now shown with real names in order for clients to know in which group they belong.
Choosing a reseller group in the price manager could be performed seamlesslyImproved usability of Price manager. Choosing a reseller group is now easier and requires fewer steps.
Note should be editable in service detailsService notes are editable for all service types.
Incorrect price shown at configuration step for hardware and code bundleTotal cost is accurately calculated when ordering bundles of activation codes and hardware.
Incorrect date in unpaid services reseller commission report in CAThe date of order and the date of registration are correctly displayed in Commissions reports.
On Change email sim doesn’t get a new subaccountSubaccount problem fixed: when changing an email the related sim card gets the updated data.
Version 1.1.04December 8, 2016
Clent’s currency should not be editable after his/hers first orderCurrency logic improved in order to prevent invoicing mistakes
Available filters for client invoices payment method should be based on his sequenceFilter fix for payment methods in My invoices. Now clients will be able to filter only by the available payment methods.
SQL error in logs using general admin area searchFixed multiple log errors, which will enhance the quality of the product and the support department work
Version 1.1.03November 29, 2016
XSS injection preventionFollowing the standards we have added additional security checks against XSS attacks.
Delete order emailFollowing our client’s feedback, we are removing the order email, because it repeats the information we’ve already sent to them with other emails.
Separate the order cronSpeed and reliability improvements when processing orders and preactivations
Secure Manager rebrandingIn order to follow client’s suggestions and to put clear vision on the product, LAS will be renamed and will now be called Secure Manager
Invalid IPN Handshake error in paypal gateway for exact clientFixed problem with PayPal account encoding
Cancelling invoice adds a cancellation mark to the one-time productFixed problem with physical goods generating additional logs and tickets
Already existing mail can be used under certain conditionsImproving the quality and reliability of the product by adding additional checks for used emails and type of used preactivation, when ordering a product
MySQL log errorsFixed multiple small problems in queries that generate additional logs and tickets.
Version 1.1.02November 17, 2016
New products – packsIn order to expand the opportunities to offer better prices for pack products, new products (packs) are added to Secure Group portfolio
Send new information to HubSpotFor a better clients’ management the Secure group’s billing system (LAS) is now integrated with the Marketing tools used by the company
Implement a price limit for the domains we sellIn order to be able to add an auto buy feature without having troubles with expensive domains, clients will now be able to buy domains with price less than $350.
BB activation pageA new endpoint is created in order to enable easier way for end clients to activate their BlackBerry + SIM services.
The endpoint is implemented in LAS and waits a page from the marketing site in order for the full feature to be available for clients.
Pending value in Commission column in Reseller managerFixed a bug with not showing the right status label for the Commission reports
Inactive products widget should be removed from home screen
Preactivation does not set domain locationFixed the bug for domains not setting a location when they are using preactivations (preactivation is ordered in this domain)
Sorting by end date is not functional for “End Date” column in My Services SP tabFixed bug with not having the option to sort services by end date.
Error is displayed when accessing some menus in Admin Area
Logo on downloaded invoices should be with higher quality & js fixesImproved the company logo visibility in the invoices documents.
Version 1.1.01October 18, 2016
Reseller form backend validation
Move user account to usernameIn order for the client to be able to open more than one account with the same email for easier communication the login/sign up process has been move from using an email to using an username. The changes implied from that are:
1. Clients now register/login with username instead of email.
2. Username is unique for the system.
3. Old clients will not be disturbed to create a username, instead their email is migrated as username and they can login with it.
4. When a new client is registered, they are not active until they validate their email.
Other functionalities that we provide with this feature are:
1. Changing of email: old email is used until the new one is confirmed/validated
2. In order to have only one support account which handles the tickets when multiple accounts are registered with one email, we have provided the Master Support account feature – when marked in some of the accounts, this will be the account which receives the support tickets created from the email.
3. In case of lost or unreceived email, we also provide the resend validation email option which is on the login page
4. In order to improve security even more, we imply a 10 minutes ban when user tries to unsuccessfully login more than 5 times in a row.
Client password validationIn order to improve security a new validation rule for passwords is created. Now when registering or changing password for own account or sub-account, clients are required to enter passwords which are minimum of 8 characters and contain at least 2 letters, 2 numbers and 1 capital letter.
Reorganize/Rename products during ordering stageUnified naming convention to better pinpoint what product/s clients purchase.
New products added.
Replies to the tickets of not registered clients are not sentIssue with not sending emails for tickets created from emails that do not belong to a registered client is now resolved
Client can not delete a subaccountProblem with not being able to delete a sub-account is now resolved
Transactions are not saved to db after paymentPayment transactions functionality is now improved
Version 1.0.04September 16, 2016
Create Reseller Kit productAfter multiple requests to simplify the start-as-a-reseller process, we added a new product in LAS containing everything needed to start as a reseller. Please, find it in the Reseller Kit category in the Order section.
Add an escalation cronIn our constant efforts to improve the support process, we designed an automated system that can handle multiple previously created rules. This, in turn, helps us handle different support cases faster.
Add a JIRA number field in ticketsWe found a way to better track the development and resolution of issues reported by clients. Our billing system now enables administrators to track in real time issues being resolved by our development team. This will help us follow the progress on reported problems and will further improve support.
Remove “More Domain Options” from Secure Phone/Secure Pack orderingTo simplify the ordering process, we removed the option to register a new domain upon ordering Secure Phone or Secure Pack. This is also done to separate the two processes – ordering a service and registering a domain (which can be done separately from the Domains menu).
PGP API error when domain is autosetupedThere were problems with automatically setting up services bought by using newly registered domains.
This is now fixed.
Issue with client sequenceThere was an issue with redirection to a wrong portal after login.
This is now fixed.
Version 1.0.03August 18, 2016
Ext field should not be mandatory in Shipping Address formClients were not able to add a Shipping address without filling an Phone Extension (Ext field) It is rare for someone to fill an Extensions so this field should not be mandatory.
This is fixed now
Prevent renew for service which is currently being cancelled by cronPreviously when clients try to renew while our order or daily maintenance background processes run, they had to wait for them to finish in order to renew. This was done in order to not create a mismatch if someone tries to renew a currently processing service by our background processes.
This however is an inconvenience for the clients because the were made to wait up to 30 minutes for that.
We took this into consideration and change the logic as follows:
1. User may renew service from Service details > Management actions > Renew service when our background processes are running
2. User can not renew service only during HIS/HER service cancellation
2.1 When user tries to renew his /her service during cancellation show following message ‘Sorry, you can not renew while our automated system updates service status. It takes up to 30 minutes. Please try again later.’
3. User may renew service right away after completing ‘cancellation’ for his/her service
Deleted Secure Blackberry preactivations are not recreatedRecreating a deleted preactivation was not working.
This was fixed.
User is not able to pay for Subscription (Secure Chat) from Google play marketWhen client purchases a Secure Chat subscription from the app(Google play), the invoice issued in LAS stays unpaid, but in the app client receives notifications from Google play that everything is paid.
This is now fixed and the invoice is paid in this case.
Version 1.0.02August 18, 2016
Add VAT/Company ID in the client profile
New Password and Confirm Password fields are cut off in Password reset form