Description

Who We Are

At Secure Group, we ensure that the mobile data and communication are secured against interception and threats (such as data leakage, physical tampering, and data mining) through advanced encryption technologies.

We have been competing globally to deliver the most secure phone to businesses, individuals, government institutions, and military and defense organizations for ten years.

Secure Group mobile solutions are designed and created in our headquarters and R&D center in Sofia, Bulgaria, and distributed in 100+ countries around the world.

We are the game changer that eliminates workarounds to security and gives users the ultimate privacy-oriented communication experience in a single device.

What We Do

Secure Group designs and manufactures mobile phones with multi-layered security that runs on custom hardware, with a custom Operating system; our product has a Secure Communication Suite. The suite includes our state-of-the-art applications for end-to-end encrypted communications and secure file storage: Secure Chat, Secure Vault, and Secure Calendar.

What We Offer

• We pay top of the market to attract the best and brightest. Salary Range (BGN net): 2500 - 2800
• Our salary grids are publicly available and showcase clear and measurable career progression customized for each role.
• A structured program leading to a clear path to success, with an agenda displaying well-defined milestones and their respective time frames

Read more about it here: https://wiki.careers.securegrop.com

Your Strategic Contribution

We are now seeking a highly talented Technical Support Specialist to be part of our team in Sofia. You will play a crucial role in providing support to our partners' day-to-day operations, identifying and resolving incidents through consultancy and deployment of client-tailored solutions.

Throughout The Day

• Daily Partner interaction via Ticket Management System or Chat, as part of a 24x7 Shift Rotation Cycle.
• Troubleshooting, diagnosis, resolution and/or escalation of the client reported issues and requests;
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Debug, reproduce, document and report technical anomalies other departments;
• Serve as clients' partner and consultant to implement best practices in support and user experience;

Requirements

• Hands-on experience in Technical Support
• Experience in troubleshooting (RCA), bug-reproducing, analysis and reporting
• Knowledge of information security processes, sys admin, databases, and network management is a big plus
• Excellent command of spoken and written English;