Open position

Business Team • Sofia, Sofia City Province, Bulgaria

Technical Sales and Support Specialist

We are now looking for a highly talented Technical Sales Support to function as a critical part of a dynamic team located in Sofia, Bulgaria. The most successful team members are versatile, disciplined and enjoy focusing on new challenges.


Who We Are

At Secure Group, we ensure that the mobile data and communication are secured against interception and threats (such as data leakage, physical tampering, and data mining) through advanced encryption technologies.

We have been competing globally to deliver the most secure phone to businesses, individuals, government institutions, and military and defense organizations for ten years.

Secure Group mobile solutions are designed and created in our headquarters and R&D center in Sofia, Bulgaria, and distributed in 100+ countries around the world.

We are the game changer that eliminates workarounds to security and gives users the ultimate privacy-oriented communication experience in a single device.

What We Do

Secure Group designs and manufactures mobile phones with multi-layered security that runs on custom hardware, with a custom Operating system; our product has a Secure Communication Suite. The suite includes our state-of-the-art applications for end-to-end encrypted communications and secure file storage: Secure Chat, Secure Vault, and Secure Calendar.

What We Offer

  • We pay top of the market to attract the best and brightest.
  • Our salary grids are publicly available and showcase clear and measurable career progression customized for each role.
  • A structured program leading to a clear path to success, with an agenda displaying well-defined milestones and their respective time frames

Read more about it here:

Your Strategic Contribution

We are now seeking a highly talented Technical Sales and Support Specialist to be part of our Partner Success team in Sofia. As part of the team, you will play a crucial role in building long-lasting client relationships by providing support to our Partners' day-to-day operations. You will also be contributing to the Distributor and Re-seller retention, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.

Throughout The Day

  • Daily Partner interaction via Ticket Management System or Chat, as part of a 24x7 Shift Rotation Cycle.
  • Troubleshooting, diagnosis, resolution and/or escalation of the client reported issues and requests;
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
  • Debug, reproduce, document and report technical anomalies to Software Engineering and other departments;
  • Establish long-lasting, trusted relationships with stakeholders within client organizations to help them achieve their business goals;
  • Serve as clients' partner and consultant to implement best practices in support and user experience;
  • Collect and provide clients' feedback on Secure Groups software and hardware to drive new business growth client references and case studies;
  • Conduct Client Onboarding by delivering Client Training Sessions, Workshops and/or Demos;
  • Set up new users' accounts and profiles and deal with password issues;
  • Continually improve product knowledge through familiarization with all product literature, design specifications, new releases test results, and hands-on experience with our software and hardware products.


  • Working knowledge in cloud and/or virtualization, VMWare, Azure or equivalent;
  • Understanding of networking fundamentals (routing, wired, and wireless network);
  • Strong working knowledge and experience with UNIX-based systems;
  • Understanding of the principles of the Software Development Lifecycle;
  • Hands-on experience in Technical Support level 2 or Technical Account Management;
  • Excellent command of spoken and written English;
  • Outstanding communication and problem-solving skills;
  • Experience in troubleshooting, bug-reproducing, analysis, and reporting;
  • Basic knowledge in Linux System Administration, DevOps or Scripting and Automation would be considered a plus

Please note: we're a highly dedicated team, driven by our Business' needs and our aim is to provide our Partners a 24/7 point of contact. The team members are working on a Shift Rotation cycle to ensure this goal is achieved.

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