Open position

Business Team • Sofia, Sofia City Province, Bulgaria

Technical Sales Support Representative

We are now looking for a highly talented Technical Sales Support to function as a critical part of a dynamic team located in Sofia, Bulgaria. The most successful team members are versatile, disciplined and enjoy focusing on new challenges.

Who We Are

At Secure Group, we ensure that the mobile data and communication are secured against interception and threats (such as data leakage, physical tampering, and data mining) through advanced encryption technologies.

We have been competing globally to deliver the most secure phone to businesses, individuals, government institutions, and military and defense organizations for ten years.

Secure Group mobile solutions are designed and created in our headquarters and R&D center in Sofia, Bulgaria, and distributed in 100+ countries around the world.

We are the game changer that eliminates workarounds to security and gives users the ultimate privacy-oriented communication experience in a single device.


What We Do

Secure Group designs and manufactures mobile phones with multi-layered security that runs on custom hardware, with a custom Operating system; our product has a suite of special surveillance-proof apps and uses only encrypted channels for all incoming and outgoing communications.


What We Offer

  • We pay top of the market to attract the best and brightest.
  • Our unique Secure Group Management Model (SGMM) guarantees that performance and continuous growth get rewarded instantly.
  • Our salary grids are publicly available and showcase clear and measurable career progression customized for each role.

Read more about it here: https://wiki.careers.securegroup.com



Based on the Secure Group Management Model, everyone in the company contributes in a unique way to its success by fulfilling a range of specific requirements tightly related to particular daily and strategic responsibilities.


Your Strategic Contribution

We are now seeking a highly talented Technical Sales Support Representative to be part of our Partner Success team in Sofia. As part of the team, you will play a crucial role in building long-lasting client relationships by providing support to our Partners' day-to-day operations. You will also be contributing to the Distributor and Re-seller retention, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their specific needs.


Throughout The Day

  • Daily Client interaction via Ticket Management System or Chat;
  • Troubleshooting, diagnosis, resolution, and/or escalation of the client reported issues and requests;
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
  • Debug, reproduce, document, and report technical anomalies to Software Engineering and other departments;
  • Establish long-lasting, trusted relationships with stakeholders within client organizations to help them achieve their business goals;
  • Serve as clients' partner and consultant to implement best practices in support and user experience;
  • Collect and provide clients' feedback on Secure Group’s software and hardware to drive new business growth, client references, and case studies;
  • Conduct Client Onboarding by delivering Client Training Sessions, Workshops, and/or Demos;
  • Set up new users' accounts and profiles and deal with password issues;
  • Continuously improve your product knowledge through familiarization with all product literature, design specifications, new releases, test results, and hands-on experience with our software and hardware products.
  • Prepare demo sessions for stakeholders, and present them through different channels (video, blog, status page)
  • Having regular calls with stakeholders of your projects, acting as a key account holder (all of the communications will be your responsibility)
  • Great command of English in order to communicate with global clients

Please note: we're a highly dedicated team, driven by our Business' needs and our aim is to provide our Partners a 24/7 point of contact. The team members are working on a Shifts Rotation cycle to ensure this goal is achieved.

Requirements

  • Experience (around 1 year min.) working in an international environment (international projects, English speaking teams)
  • Sales experience in b2c, b2b, or tech account management

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