Open position

Business Team • Sofia, Sofia City Province, Bulgaria

NOC & Support Manager

Join Secure Group as our NOC & Support Manager to build, develop, and lead a team of technical NOC and helpdesk resources.

Who We Are

At Secure Group, we ensure that the mobile data and communication are secured against interception and threats (such as data leakage, physical tampering, and data mining) through advanced encryption technologies.

We have been competing globally to deliver the most secure phone to businesses, individuals, government institutions, and military and defense organizations for ten years.

Secure Group mobile solutions are designed and created in our headquarters and R&D center in Sofia, Bulgaria, and distributed in 100+ countries around the world.

We are the game changer that eliminates workarounds to security and gives users the ultimate privacy-oriented communication experience in a single device.

What We Do

Secure Group designs and manufactures mobile phones with multi-layered security that runs on custom hardware, with a custom Operating system; our product has a Secure Communication Suite. The suite includes our state-of-the-art applications for end-to-end encrypted communications and secure file storage: Secure Chat, Secure Vault, and Secure Calendar.

What We Offer

  • We pay top of the market to attract the best and the brightest.
  • Our unique Secure Group Management Model (SGMM) guarantees that performance and continuous growth get rewarded instantly.
  • Our salary grids are publicly available and showcase clear and measurable career progression customized for each role.

Read more about it here:

Based on the Secure Group Management Model, everyone in the company contributes in a unique way to its success by fulfilling a range of specific requirements tightly related to particular daily and strategic responsibilities.

Your Strategic Contribution

Join Secure Group as our NOC & Support Manager to build, develop, and lead a team of technical NOC and helpdesk resources. As part of the role, you will manage and provide hands-on technical support related to the overall health and maintenance of our multiple environments.

Throughout the Day

Your responsibilities will include:

  • Coaching and providing guidance to ensure the team's high performance;
  • Troubleshooting and solving time-sensitive incidents while adhering to Standard Operating Procedures and Best Practices
  • Continuously expanding the NOC work scope to include Tier 1 and Tier 2 types;
  • Understanding and appropriately applying available vendor support process;
  • Leading recovery team for Network and Platform outages and preparing post-mortem root-cause-analysis


  • Previous experience as System Administrator or DevOps
  • Previous experience with Linux
  • Previous experience managing a team with different levels of seniority
  • Experience in Telecommunications is a plus

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